University Oaks
500 Golden Oaks Drive
Kent,
OH
44240
Ratings & Reviews
Resident Reviews
|Recommended: YesMy room was dirty when I arrived. — There were peoples nails and other stuff all over the carpet even though I was told it was cleaned and the room was very dusty.
response from property -Hi Mikaela - We do apologize about this. We will reach out directly regarding this matter.
|Recommended: YesI have recently moved into a renovated 1 bedroom apartment. I have had issues with hornets coming into my apartment through the balcony. While dealing with the problem myself on more than one occasion, I ended up getting stung and had an allergic reaction that I did not know wpuld happen. I have put in numerous maintenance requests, and it has been days with no contact. One of the requests I put in got marked as completed not even 30 seconds after I made the request and I have a screenshot of it. This isn't even the worst part. Today, I found a DEAD BAT under my dresser. Thank God I deep clean once a week and saw this. It had to have happened within the past 2 days or so, because there was no smell yet. This is appalling to find, especially in a newly renovated apartment. Considering I slept in the room with a dead rodent is disgusting and who knows what diseases this bat could have been carrying.
We do apologize for the inconvenience and the sting! I hope the exterminators that came out removed all of them.
Please reach back out if there is anything else we can do.
|Recommended: YesEvan Mcinturf — Very clean very accommodating
Thank you so much for your positive review! We are so glad you like your new home.
|Recommended: YesNew home sweet home — I moved in on Wednesday and so far the only complaints I have was nobody cleaned over the summer my mom went on her hand and knees to get everything cleaned but other than that everything is mostly been great thanks for welcoming me home
We apologize for the inconvenience but are very happy that you're happy with your new place.
|Recommended: YesMoving in was a breeze — It has been a great experience so far
Thank you so much for taking the time to leave us a very nice review!
|Recommended: NoSo dirty — The room hasn’t been cleaned at all. There were hairs and bits of trash left on the bed from the previous person. The floor hasn’t been cleaned either, and there’s a lot of dust around the heater. It’s terrible.
Hello Naoko: We do apologize that these items were not addressed during our regular turn. We are working diligently to get these items addressed as soon as possible. Thank you for updating in google the 5 star review!
|Recommended: YesHad some questions about the fall lease and ended up talking to Dawn about it, she answered all the questions I had, and she was very passionate and helpful.
That you so much for leaving such a wonderful review! I am so happy you had a wonderful experience! -Dawn
|Recommended: YesLoved visiting I think my daughter will be very happy living here The staff was so impressive
Thank you for your kind words! We are beyond happy to have your daughter choose us!
|Recommended: YesDawn was awesome She talked with me about the fall lease and answered all my questions with lots of enthusiasm.
That's wonderful news! Hope to see you on the Oakies roster soon!
|Recommended: YesI live in a 3 bedroom 2 bathroom style apartment. My room is the smallest, but my rent seems to be the most expensive. Most of the staff is pleasant and works well with concerns. However, when I first signed my lease I was told my roommates and I could sign at different times and still live together. Wrong Unfortunately it was a big hassle trying to figure out my living situation. Everything else has been okay, except for grounds. Most of the time sidewalks do not get salted or plowed for a few days making it hard to walk and drive in some areas.
Thank you for taking the time to leave us a review. We use your feedback to improve your experience with us. Deepest apologies for the inconvenience caused to you during your application and lease process. I hope that the rest of the time you spend with us has a positive outcome.
-Dawn
|Recommended: YesShout out to Tracy and Patrick for being the GOAT. More gym updated gym equipment would be awesome. More leg machines would be nice. It would also be really cool to get a smith machine in the gym area as well, because of the versatility. Also, a lat pulldown machine with a side standing cable row part would also allow more people to work out all in one
Thanks, Alli for recognizing Patrick and Tracy as some pretty great people! We think so too!
We use your feedback to improve areas that our residents bring to our attention. For our next gym update we will certainly consider all the ideas you've given us. We appreciate you taking the time to leave us such a great review.
-Dawn
|Recommended: YesFirst if all, I want to give a huge shout out to Tracy and Patrick in the office. They have helped me out so many times with little questions I've had. Not only that, they both always have such a positive vibe going and they have made me feel as if I have 2 great friends in the office as well. They exhibit professionalism while maintaining a very down to earth way of speaking with residents. They have told me about some fun ideas they have had for events, including some nostalgic merch like yoyos. These two have made my experience living here top notch
Hi Alli! Thank you so much for taking a moment to leave us a review. We are happy to hear Tracy & Patrick have made your experience here with us great!
|Recommended: YesLove this place — My roommate and I enjoy the community. There’s always something to do and we love our apartment. The staff have been great. The facilities are clean and well maintained.
I wanted to take the time to say thank you for the great review and it makes us happy to know that you are enjoying being part of the Oakies family!
-Dawn
|Recommended: YesReview — Good
Thank you so much for taking he time to leave us a 4 star review! We appreciate your feedback and hope we can continue to provide you with a positive experience!
Dawn
|Recommended: YesGood — it is so close to the CPA
Hi Shiyi! Thank you for the review! We are only steps from campus!
Frequently Asked Questions
University Oaks apartments have an overall rating of 5 out of 5 stars, based on 195 resident reviews.
According to the reviews shown, 93.3% of residents recommend University Oaks apartments.
Residents rate the staff at University Oaks apartments at 5 out of 5.
Residents rate maintenance at 5 out of 5.
Residents rate parking at 4 out of 5.