Ratings & Reviews

Overall Rating

(165 reviews)
95.8% of customers recommend this property

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Resident Reviews

submitted by Luke A. - |Recommended: YesReally not bad — It’s a decent place to live. Really whatever you make of it.
response from property -Thanks for leaving us an honest review. We appreciate you taking your time to do it. :)
submitted by Bob M. - |Recommended: YesMove in rating — Great easy experience moving in to University Oaks. Communication was good and quick- parking was easy to access. Highly recommend
response from property -Thank you for taking the time to leave an honest review! We hope going forward you have a great experience here at University Oaks.
submitted by Nicholas S. - |Recommended: YesPretty good place — Other than some minor details I'm very impressed. Spacious and comfortable.
response from property -Thank you for taking the time to leave us a response! We hope to continue to impress you. :)
submitted by Olivia C. - |Recommended: NoDisgusting — everything is so old and dirty
response from property -Hello. I'm sorry you aren't happy with choosing University Oaks. Please contact the office if you have any questions.
submitted by Emily B. - |Recommended: NoFalling apart — this place is so old and everything is broken
response from property -I'm sorry you aren't happy with our community. If you have maintenance issues, please contact the office.
submitted by Bria S. - |Recommended: YesUniversity oaks resident — When me and my roommates moved in the apartment was dirty and there was many things broken, but they were very fast with fixing all these problems.
response from property -I'm glad that everything was resolved in a quick manner. Thank you for choosing University Oaks. I hope your outlook brightens moving forward. :)
submitted by Elyse D. - |Recommended: YesUniversity oaks — .
response from property -Thank you!
submitted by Zoren K. - |Recommended: YesI just moved in — This place is super nice for a starter apartment, was surprised to see no trashcan was provided but thats fine. A lot of things I thought would be provided weren't but it just came down to me not checking the provided info. The laundry having to be paid for kinda sucks but it just comes with the territory.
response from property -Thank you for giving your time to leave us a review. Wishing you a happy living experience with our community!
submitted by Emma E. - |Recommended: YesConcerns for University Oaks — The move in process and parking was kind of rough after getting welcome packets. Parking was so limited and not being able to prop the door open was tough. The inspection was extremely long and asked the same questions multiple times. I also had issues signing and submitting my inspection which caused all photos to delete and me to restart. The apartment and the complex are nice with fairly updated appliances
response from property -We apologize for the difficulties that occurred upon moving in. Hopefully you can now enjoy your new apartment!
submitted by Ronald D. - |Recommended: Yes8 10 — Beautiful place to live in. I have a single bedroom apartment, rent could be lower, but it’s much better than a dorm would ever be. And it looks like they update it yearly. My opinion It’s worth it, I can’t wait to experience it here.
response from property -Thank you for your honest review! I'm hoping we live up to your expectations and enjoy your time with us.
submitted by Liz M. - |Recommended: NoDo NOT rent an apartment from here. Management is shady and apartment was FILTHY when we moved in. Management was notified and did nothing about it. We cleaned the apartment ourselves and then they had the nerve to attempt a cleaning fee at the end of the lease. The rent is high the apartments are disgusting as are the halls, stairs and laundry rooms. Students and parents beware. Also reporting to the BBB.
response from property -As University Oaks is under new management, we try to be fair and take any complaint seriously. Please call the office if you would like to discuss this with us.
submitted by Olivia W. - |Recommended: YesGreat Price — I loved the quality of the apartments for the amount I was paying each month. Parking during the school year near my apartment is sometimes a nightmare, but you can make it work. I lived in a 2-bedroom and the room sizes were different but both liveable. I am grateful for a furnished apartment at my age. I don't know if the apartment was cleaned properly before move in but it wasn't terrible. All around a good experience
response from property -Thank you for leaving an honest review! Your feedback helps us to fix issues and maintain good service and quality care of our residents.
submitted by Lauren K. - |Recommended: YesI really love the space, I wish the rent wasn't so expensive though. The positives include a patio, in building washing machines, security and package delivery at the office. I think the garage spaces are a bit small, parking is manageable but not nearly enough spaces near buildings or for all the residents that apply. Mostly quiet but my neighbors decide to blast music almost every day.
response from property -Hi Lauren! Thank you so much for leaving us a review of the good, the bad, and the ugly! We are really glad you like it here and going forward we try to improve every day. That why this feedback is so important to us. :)
submitted by Ann T. - |Recommended: NoThis place is a joke. Parking is nothing but a nightmare if you would like to have a guest or your parent visit. So the office closes at 7 00 pm. They have a VISITOR LOT for VISITORS. So if you decide to visit after 7 and didn’t pre arrange and get a pass at the office,and to use the VISITOR LOT, your car will get towed- The Oakes has a very lucrative arrangement with City Service towing in Kent… city service starts cruising the lot after 7 looking for cars without a parking pass so they can tow you and charge you 129 tax and storage. I’m sure the Oakes gets a kick back The towing service is like a rat on a Cheeto . What is a visitor lot for then They already collect rent from the tenants but if you can’t arrange for a visit before 7 00 your guest gets towed. Seems like gouging to me.. PARENTS BEWARE.. MANY OTHER PLACES IN KENT FOR YOUR STUDENTS TO LIVE. AVOID THIS PLACE
response from property -Hello Ann. After we spoke today, I am very disappointed that you are unhappy with our parking policies. We strive for positivity and have the best of intentions for all our residents which, unfortunately, includes regulating our parking lots for them. I do hope you feel better about University Oaks after the arrangements that were made.
submitted by Anthony S. - |Recommended: YesUniversity Oaks — Everything is going okay.
response from property -Wonderful News! Thanks for your review!

The above reviews are pre-selected by Capstone Real Estate Investments, LLC and do not represent all submitted reviews by current residents, guests, and/or prospective residents. This web page is intended to provide potential residents with customer provided feedback regarding this community and its services. Some reviewers may have been asked to leave an honest review through electronic communication and/or participated in an honest review promotion.